Fraud Alert!

Fraud Alert!
Posted on 05/17/2024
Fraud Alert!

Be aware of a scam where someone call or texts you about your SNAP case. Do not call any numbers provided and do not leave your personal information in their voicemail.

Additionally, be aware of other ways scammers may try to steal your benefits, including:

  • Text messages trying to get your Families First EBT card numbers or your PIN.
  • A “SNAP consultant” saying you are pre-approved for SNAP or that an application was initiated on your behalf.
  • Someone helping you apply for SNAP for a fee.

We will never text you to say your card is locked or to call a number to apply or recertify, and there is never a fee to complete a SNAP application.

If you think a letter, phone call or text message is a scam, do not reply at all.

The number on your Families First card, 1-800-997-3333, is only for you to call and you will never receive a call from that number. If you receive a call from anyone claiming to be able to provide extra benefits or asking for any personal information, do not provide it.

If you do not know if a request for personal information is real, contact your County Board of Social Services. Personal information includes your social security number, bank information, or your Families First electronic benefits transfer (EBT) card or PIN number.